Refund Policy
A legal disclaimer
The explanations and information provided in this document are for general informational purposes only. This Refund Policy outlines how Retrova handles refund requests for products purchased on our platform. However, this document does not constitute legal advice, and we recommend seeking legal guidance to ensure compliance with applicable consumer protection laws in your jurisdiction.
Refund Policy
At Retrova, all sales, including auction bids and direct purchases, are considered final due to the unique and collectible nature of our vintage items. We do not offer refunds, returns, or exchanges except in cases where an item is proven to be misrepresented in its description. If you believe you have received an item that does not match its listing details, you must contact support@retrova.com within 48 hours of receiving your order.
Refund requests will be evaluated on a case-by-case basis, and approved refunds will be issued in the original payment method or as store credit. Any disputes regarding refunds must be resolved through Retrova’s customer support team before taking further action.
Key Points
Our Refund Policy covers the following key points:
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Eligibility for Refunds: Only applicable in cases of item misrepresentation.
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Timeframe for Requests: Customers must submit refund claims within 48 hours of receiving their order.
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Condition of Items: The item must be returned in its original condition, with no alterations or damage beyond what was described in the listing.
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Refund Type: Refunds may be full, partial, or issued as store credit, depending on the case.
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Non-Refundable Items: Auction wins, limited-edition collectibles, and customized orders are non-refundable.
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Processing Time: Approved refunds will be processed within 7-10 business days after the returned item is received and inspected.
For further assistance or to initiate a refund request, please contact support@retrova.com.